We strive to do our utmost for you, our customer. This includes making us easy to use. If you have any questions about anything, you can reach us using the following information:
Email: info@agiosmamas.com
The trading name of our company is: Agios Mamas
Our domain name is www.agiosmamas.com
Keurenplein 17 1069CD Amsterdam
Chamber of Commerce number: 85437867
VAT: NL004095739B71
U kunt een afspraak maken om bij ons kleding te passen. Ons adres is Keurenplein
17, 1069 CD Amsterdam. Maak een afspraak via het contactformulier of gebruik
onze chat functie.
Onze kleding wordt geproduceerd in onze eigen fabriek in Turkije, waar vakmanschap en verantwoordelijkheid samenkomen met respect voor mens en materiaal.
We gebruiken materialen van de hoogste kwaliteit voor onze producten en gebruiken altijd 100% Katoen.
Klik op "Maattabel" op de productpagina om de van het betreffende product te bekijken.
We doen ons best om uw bestelling zo snel mogelijk te verzenden. Onze producten
worden gratis verzonden binnen Nederland op dezelfde dag bij bestellingen voor
16:00 uur.
Houd er rekening mee dat de bezorging afhankelijk is van de bezorgdienst. Houd
de track & trace altijd goed in de gaten zodat u altijd up to date blijft!
Agios Mamas is niet verantwoordelijk voor vertragingen bij de pakketdienst.
Wat de reden ook is, u heeft het recht uw bestelling tot 14 dagen na ontvangst te ruilen of retourneren. U kunt uw retour aanmelden via de bestelling overzicht die u ontvangt via de mail.
Zodra we uw bestelling verzenden, ontvangt u een e-mail met een Track & Trace-code, om uw pakket te kunnen volgen.
Neem bij defecte producten of een verkeerde levering zo snel mogelijk contact op met onze klantenservice. Dit kan via de mail maar via de Chat gaat sneller. Zorg ervoor dat u het ordernummer van de bestelling en een foto van het defect product kunt delen zodat we direct een passende oplossing kunnen vinden.
You might sometimes want to return an order. Perhaps you're not satisfied with the product, or perhaps there's another reason why you don't want it. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason. You can use the enclosed form and return label.
You have the right to return your product within 14 days. You will then be credited with the full order amount. Return shipping is completely free. If you exercise your right of withdrawal, the product must be returned to the company with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at info@agiosmamas.com.
We will then refund the order amount due within 14 days of your return, provided the product has already been received in good order.
If the product is damaged or the packaging is damaged beyond what's necessary to try it out, we may charge you for the reduction in value. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
Exchange product?
Want to exchange your product? No problem at all. You can use the enclosed form and return label.
I provided an incorrect shipping address!
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible at info@agiosmamas.com. We'll then try to change the order for you.
We carefully do our best to deliver the order to you as soon as possible.
We strive to ship orders placed on weekdays before 4:00 PM the same day. However, we're not always able to meet this deadline; sometimes products are out of stock, and delivery may take a little longer. An estimated delivery time is listed on the product page. If, for any reason, we are unable to meet this delivery time, we will, of course, notify you as soon as possible.
Delivery is via PostNL mail carrier or parcel delivery person, Monday through Saturday. Delivery will generally take place the next business day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the delivery time.
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